Premier Inn Inverness West hotel

Hello Ian Holden, Thank you for sharing your feedback with us. We're pleased to hear you found your room clean, tidy, and spacious. However, we're sorry to learn about your experience with our reception and restaurant team. We understand how important it is to feel welcomed and accommodated, especially after a long day. Your comments are valuable to us, and we'll ensure they are addressed. We hope to have the opportunity to provide you with a more seamless experience in the future. Thank you. Regards, Your hotel team

Hello, Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations on this occasion. We take all comments seriously and are keen to understand more about what happened. We would encourage you to get in touch with our Guest Relations Team, who will be able to look into this further for you. Please visit www.premierinn.com/guest-relations or call 0333 003 0025 (Mon–Fri 8am–8pm, weekends 9am–6pm). We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us. Regards, Premier Inn

Hello Robert Scott, Thank you for sharing your feedback with us. We're sorry to hear about your recent experience at Premier Inn Inverness West. We understand the frustration caused by the parking situation and the dim lighting in the reception area. Our team is always available to assist with any concerns during your stay, and we appreciate your input as it helps us improve our services. We value your loyalty and hope to provide a more seamless experience in the future. If you have any further feedback, please feel free to reach out to us directly. Thank you. Premier Inn