Steak Escape-Flowood

Marvin, thank you for taking the time to share your experience. We’re glad to hear you enjoyed the Philly cheesesteaks, but we’re very sorry about the delay with your chicken wings and fries and the way the situation was handled. Waiting that long for a small order — especially when you arrived first — is frustrating, and receiving a sarcastic response is not the level of service we expect from our team. Your feedback has been shared with the staff so we can address both the order flow and the communication that took place. We truly appreciate you bringing this to our attention and hope we’ll have the chance to provide a smoother experience for you on your next visit.

Thanks Thomas for your business and taking the time to review