Tim Hortons

Hi Kelly Harrison—thank you for taking the time to share this with us. I’m really sorry your drive-thru visit at Tim Hortons didn’t go as you expected. Missing the hash brown, and receiving a biscuit sandwich that was cold and soggy, as well as coffee that tasted weak and watery, is not the experience we want for our guests. We appreciate your feedback, and we’ll make sure this is looked into so we can work on the quality and service in the drive-thru. If there is anything else you can share to help us make this right, please reach out to us here: timhortons.com/contact-us

Hi Mark C., Thank you for taking the time to share your experience with us. We're really sorry to hear that the service you received during your visit wasn’t up to our standards, especially regarding your #7 combo and the confusion with the donuts. We appreciate your feedback about how your order was handled and understand how frustrating it can be when communication falls short. It's important to us that all our guests feel respected and supported when they have questions about their orders. Please know that your comments will be reviewed, and we will take them into consideration as we strive to improve our customer service training. We want to ensure that all staff members are equipped to provide our guests with the best experience possible. If there’s anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Your input is invaluable in helping us improve. Thank you once again for being a guest at Tim Hortons. We hope to serve you better in the future! Best regards, Tim Hortons Team

Hey Toki, thank you for sharing your feedback. We're sorry we missed the mark this time. To help us improve and make it right, please take a moment to fill this out: https://www.timhortons.com/contact-us